Tuesday, March 18, 2025, 9:56AM |  31°
MENU
SECTIONS
OTHER
CLASSIFIEDS
CONTACT US / FAQ
Advertisement
File - Mei Michelson prepares to watch a Netflix DVD at her home in Palo Alto, Calif., on Oct. 22, 2007. The Netflix DVD-by-service will mail out its final discs Friday from its five remaining distribution centers, ending its 25-year history.
2
MORE

Netflix’s DVD-by-mail service bows out as its red-and-white envelopes make their final trip

Paul Sakuma/Associated Press

Netflix’s DVD-by-mail service bows out as its red-and-white envelopes make their final trip

The curtain is finally coming down on Netflix’s once-iconic DVD-by-mail service, a quarter century after the birth of a concept that obliterated Blockbuster video stores while providing a springboard into video streaming that has transformed entertainment

The curtain is finally coming down on Netflix's once-iconic DVD-by-mail service, a quarter century after two Silicon Valley entrepreneurs came up with a concept that obliterated Blockbuster video stores while providing a springboard into video streaming that has transformed entertainment.

The DVD service that has been steadily shrinking in the shadow of Netflix's video streaming service will shut down after its five remaining distribution centers in California, Texas, Georgia and New Jersey mail out their final discs Friday.

The fewer than 1 million recipients who still subscribe to the DVD service will be able to keep the final discs that land in their mailboxes.

Advertisement

“It's sad,” longtime Netflix DVD subscriber Amanda Konkle said Thursday as she waited the arrival for her final disc, “The Nightcomers,” a 1971 British horror film featuring Marlon Brando. “It's makes me feel nostalgic. Getting these DVDs has been part of my routine for decades.”

Some of the remaining DVD diehards will get up to 10 discs as a going away present to loyal customers such as Ms. Konkle, 41, who has watched more than 900 titles since signing up for the service in 2006. In hopes of being picked for the 10 DVD giveaway, she set up her queue to highlight for more movies starring Mr. Brando and older films that are difficult to find on streaming.

At its peak, the DVD service boasted 16 million subscribers who could choose from more than 100,000 titles stocked in the Netflix library. But in 2011, Netflix made the pivotal decision to separate the DVD side business from a streaming business that now boasts 238 million worldwide subscribers and generated $31.5 billion in revenue last year.

The DVD service, in contrast, brought in just $146 million in revenue last year, making its eventual closure inevitable against a backdrop of stiffening competition in video streaming that has forced Netflix to whittle expenses to boost its profits.

Advertisement

“It is very bittersweet,” said Marc Randolph, Netflix's CEO when the company shipped its first DVD, "Beetlejuice," in April 1998. “We knew this day was coming, but the miraculous thing is that it didn’t come 15 years ago.”

Although he hasn't been involved in Netflix's day-to-day operations for 20 years, Mr. Randolph came up with the idea for a DVD-by-service in 1997 with his friend and fellow entrepreneur, Reed Hastings, who eventually succeeded him as CEO — a job Mr. Hastings held until stepping aside earlier this year.

Back when they were mulling the concept, the DVD format was such a nascent technology that there were only about 300 titles available.

In 1997, DVDs were so hard to find that when they decided to test whether a disc could make it thorough the U.S. Postal Service, Mr. Randolph wound up slipping a CD containing Patsy Cline's greatest hits into a pink envelope and dropping it in the mail to Mr. Hastings from the Santa Cruz, California post office.

He paid just 32 cents for the stamp to mail that CD, less than half the current cost of 66 cents for a first-class stamp.

Netflix quickly built a base of loyal movie fans while relying on a then-novel monthly subscription model that allowed customers to keep discs for as long as they wanted without facing the late fees that Blockbuster imposed for tardy returns. Renting DVDs through the mail became so popular that Netflix once ranked as the U.S. Postal Service's fifth largest customer while mailing millions of discs each week from nearly 60 U.S. distribution centers at its peak.

Along the way, the red-and-white envelopes that delivered the DVDs to subscribers' homes became an eagerly anticipated piece of mail that turned enjoying a “Netflix night” into a cultural phenomenon. The DVD service also spelled the end of Blockbuster, which went bankrupt in 2010 after its management turned down an opportunity to buy Netflix instead of trying to compete against it.

Even as video streaming boomed, movie lovers like Michael Fusco stuck with the DVD service because it still offered films that were no longer shown in theaters and couldn't easily be found in stores. When Netflix announced its intention to close the DVD service five months ago, Mr. Fusco expanded his subscription plan so he could rent as many as eight discs at a time at a cost of $56 a month.

Mr. Fusco, 36, got his money’s worth, especially in August when he watched 32 DVDs sent to him by Netflix.

“I was very strategic,” said Mr. Fusco, who also thought carefully about what films to pick as his final selections after watching more than 2,400 titles during his 18 years as subscriber. The Southern California resident is now awaiting a Spanish comedy, “Solo Con Tu Pareja,” as his final disc and also set up his queue to highlight films by Harrison Ford ("Mosquito Coast"), Tom Hanks ("Joe Versus The Volcano") and Arnold Schwarzenegger ("Twins") should he be among those picked for the final 10-disc giveaway.

Mr. Randolph and Mr. Hastings always planned on video streaming rendering the DVD-by-mail service obsolescent once technology advanced to the point that watching movies and TV shows through internet connections became viable. That expectation is one of the reasons they settled on Netflix as the service's name instead of other monikers that were considered, such as CinemaCenter, Fastforward, NowShowing and DirectPix (the DVD service was dubbed “Kibble,” during a six-month testing period)

“From Day One, we knew that DVDs would go away, that this was transitory step," Mr. Randolph said. “And the DVD service did that job miraculously well. It was like an unsung booster rocket that got Netflix into orbit and then dropped back to earth after 25 years. That's pretty impressive.”

First Published: September 29, 2023, 9:30 a.m.

RELATED
SHOW COMMENTS (1)  
Join the Conversation
Commenting policy | How to Report Abuse
If you would like your comment to be considered for a published letter to the editor, please send it to letters@post-gazette.com. Letters must be under 250 words and may be edited for length and clarity.
Partners
Advertisement
ORCHARD PARK, NEW YORK - JANUARY 15: Mason Rudolph #2 of the Pittsburgh Steelers warms up before the game against the Buffalo Bills at Highmark Stadium on January 15, 2024 in Orchard Park, New York. (Photo by Timothy T Ludwig/Getty Images)
1
sports
Gerry Dulac: If Aaron Rodgers goes elsewhere, what are Steelers' next QB options?
St. John Community Executive Director Samantha Rapuk encouraged attendees at an information sessioin Monday to contact their legislators about pending Medicaid cuts.
2
business
Concern rises as nursing homes, seniors wait for decisions on potential Medicaid cuts
Pedestrians walk through rain showers in Schenley Plaza in Oakland Sunday, March 16, 2025.
3
news
Officials confirm 6 tornadoes hit Pittsburgh region as severe storms left widespread damage
Among the three new eats at PNC Park this season is a pickle- and cheese-stuffed Chipped Ham Empanada.
4
life
PNC Park's new food offerings for the season include nods to Pittsburgh favorites
Rob Hirst and Danielle Cain are opening their Hey Babe bar-lounge inside the Maverick Hotel in East Liberty.
5
life
Two hospitality veterans are bringing new life to former Ace Hotel lobby with Hey Babe
File - Mei Michelson prepares to watch a Netflix DVD at her home in Palo Alto, Calif., on Oct. 22, 2007. The Netflix DVD-by-service will mail out its final discs Friday from its five remaining distribution centers, ending its 25-year history.  (Paul Sakuma/Associated Press)
File - Netflix's first CEO, Marc Randolph, poses outside the Santa Cruz, California, post office in May, 2022, where he had mailed a Patsy Cline CD to the company's co-founder Reed Hastings, to test whether a disc could make it through the mail. The Netflix DVD-by-service will mail out its final discs Friday from its five remaining distribution centers, ending its 25-year history.  (Mike Liedtke/Associated Press)
Paul Sakuma/Associated Press
Advertisement
LATEST business
Advertisement
TOP
Email a Story